Terms of Service

Please read these terms carefully before using SGEScore. By using our service, you agree to these terms.

Last updated: January 21, 2026

Fair Usage

Scan sites you own/manage

14-Day Refund

Money-back guarantee

Your Data

You retain ownership

1. Agreement to Terms

By accessing or using SGEScore ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

SGEScore is an AI visibility tracking platform that helps businesses monitor and improve how their brands appear in AI-powered search and recommendation systems. Our services include:

  • Website scanning and AI visibility scoring
  • Prompt tracking across major AI platforms (ChatGPT, Claude, Gemini, Perplexity)
  • Share of Voice analytics and competitor tracking
  • Citation discovery and monitoring
  • Actionable recommendations and insights
  • Reporting and export capabilities

3. Account Registration

To use certain features, you must create an account. You agree to:

Provide accurate and complete registration information
Maintain the security of your password and account
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized access

4. Acceptable Use Policy

You agree NOT to:

Use the Service for any unlawful purpose or in violation of any laws
Scan websites without proper authorization from the website owner
Attempt to reverse-engineer, hack, or gain unauthorized access to the Service
Use automated systems to make excessive requests that burden our infrastructure
Share your account credentials with third parties
Violate the terms of service of any AI platform we integrate with
Use the Service to engage in competitive intelligence that violates applicable laws
Upload malicious code, viruses, or harmful content
Harass, abuse, or harm other users or SGEScore staff

5. Subscription and Billing

FFree Tier

Our free tier provides limited access to core features. Features and usage limits may change at any time with reasonable notice.

PPaid Plans

Paid subscriptions are billed monthly or annually in advance. You authorize us to charge your payment method automatically at the start of each billing period. You may cancel at any time to prevent future charges.

14-Day Refund Policy

New subscribers may request a full refund within 14 days of initial payment. Contact support@sgescore.com for refund requests.

6. Intellectual Property

The Service, including all content, features, functionality, software, and design elements, is owned by SGEScore and protected by copyright, trademark, and other intellectual property laws. You retain full ownership of your data and any content you submit to the Service. By submitting content, you grant us a limited license to use it solely for providing the Service.

7. Third-Party Services

Our Service integrates with third-party AI platforms including OpenAI, Anthropic (Claude), Google (Gemini), and Perplexity. Your use of our Service requires compliance with their respective terms of service. We are not responsible for the availability, accuracy, or policies of these third parties. Changes to third-party services may affect our features without notice.

8. Disclaimer of Warranties

While we strive for accuracy, AI visibility scores and metrics are estimates based on current AI system behaviors. AI platforms frequently update their systems, which may affect our measurements. THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We do not guarantee specific outcomes, rankings, or improvements to your AI visibility.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LLMETER AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to defend, indemnify, and hold harmless SGEScore and its officers, directors, employees, contractors, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

11. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to provide advance notice for significant changes that materially affect your use of the Service. We shall not be liable to you or any third party for any modification, suspension, or discontinuation.

12. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. You may cancel your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately, though certain provisions of these Terms will survive termination.

13. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through a prominent notice on the Service at least 30 days before changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Legal Inquiries: legal@sgescore.com

General Support: support@sgescore.com

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