Privacy Policy

SGEScore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility tracking platform. By using SGEScore, you consent to the data practices described in this policy.

• Provide and improve our AI visibility tracking services
• Calculate your AI Visibility Score and Share of Voice metrics
• Generate actionable recommendations to improve your brand's AI presence
• Send you reports, alerts, and product updates (you can opt out)
• Respond to your support requests and inquiries
• Analyze usage patterns to improve our platform
• Process payments and manage your subscription
• Detect and prevent fraud or abuse

We do not sell your personal information. We may share data with:

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), secure authentication with session management, regular security audits, and strict access controls. Your data is stored in secure cloud infrastructure compliant with SOC 2 Type II standards.

We retain your account data as long as your account is active. Historical scan data and AI responses are retained to provide trend analysis and reporting features. Upon account deletion, we will remove your personal data within 30 days, though we may retain anonymized, aggregated data for analytics purposes. You can request immediate deletion of all your data at any time.

Under GDPR, CCPA, and other privacy regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Export your data in a portable format (JSON/CSV)
• Opt out of marketing communications
• Object to processing of your personal data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

Your data may be processed in countries outside your jurisdiction, including the United States. We use Standard Contractual Clauses (SCCs) and other legally approved mechanisms to ensure your data receives adequate protection regardless of where it is processed.

SGEScore is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through a prominent notice on our platform at least 30 days before changes take effect. Continued use after changes constitutes acceptance of the updated policy.